Frequently Asked Questions

The ideal frequency of turf cleaning depends on your specific situation, but here's a general guide based on our decade-plus experience:

• For homes with one dog: We recommend cleaning up to 4 times a year. Many of our customers find that a quarterly service works well as a starting point.

• For homes with multiple dogs: Monthly cleaning is often best to keep your turf area fresh and hygienic.

• For turf without pets: You might only need 1-2 cleanings per year, depending on usage and environmental factors.

Remember, these are just guidelines. Factors like the number of pets, surrounding vegetation, and how often you use your turf can all influence cleaning needs. We're happy to assess your specific situation and recommend a customized cleaning schedule.

Many of our customers start with our suggested frequency and then adjust based on their turf's condition and their satisfaction level. We're flexible and can always modify your service schedule to best meet your needs.

Don't hesitate to reach out if you're unsure – we're here to help you keep your artificial turf looking its best year-round!

No, you don't have to be home for us to perform our cleaning service. However, we do have some recommendations:

• First-time service: We prefer that you're home for your initial service. This allows us to meet you, discuss any specific concerns you might have, and ensure you're completely satisfied with our work.

• Subsequent services: After your first cleaning, whether you're home or not is entirely up to your preference and schedule.

• Scheduling options: When you sign up for our regular maintenance program, you can choose whether you'd like to be home for future services.

• Access considerations: If we need access to a gated area or if there are pets to consider, please let us know in advance so we can make appropriate arrangements.

• Confirmation and follow-up: We always notify you before we arrive and leave a detailed service report after we're done, whether you're home or not.

Remember, your comfort and convenience are our priorities. If your preferences change at any time, just let us know, and we'll update your service profile accordingly.

We use environmentally friendly, non-toxic cleaning solutions that are safe for pets, children, and wildlife. Our products are specially formulated to effectively clean and deodorize artificial turf without leaving harmful residues or causing damage to the turf fibers.

The duration of our service depends on the size of your turf area and the level of cleaning required. For an average residential lawn (about 500 sq ft), our comprehensive cleaning process usually takes 1-2 hours. Larger areas or those requiring more intensive cleaning may take longer.

Yes, we can tackle most stubborn stains on artificial turf. Our cleaning process includes specialized treatments for common stains like food spills, pet stains, and more. While we can't guarantee 100% removal of all stains, our methods are highly effective in improving the appearance of stained areas.

Not at all! Our cleaning methods are designed to extend the life of your artificial turf. By removing debris, preventing matting, and maintaining proper drainage, our services help preserve the quality and appearance of your turf for years to come.

We stand behind the quality of our work. If you're not completely satisfied with our cleaning service, please let us know within 48 hours, and we'll return to address any issues at no additional cost.

Absolutely! Odor control is one of our specialties, especially for pet owners. Our cleaning process includes deodorizing treatments that neutralize odors at the source, rather than just masking them. We pay special attention to areas frequently used by pets to ensure a fresh, clean-smelling lawn.

While our primary focus is cleaning, we can perform minor repairs during our service visits. This includes fixing small tears, re-seaming edges, and addressing areas where the turf may have lifted. For more extensive repairs, we can provide recommendations or referrals to specialized turf repair services.

We recommend waiting at least 30 days after installation before scheduling your first professional cleaning. This allows time for the turf to settle and the infill to distribute evenly. However, you can start basic maintenance, like removing debris with a leaf blower or soft brush, right away.

To help us provide the best possible service:

• Remove any portable items from the turf area (toys, furniture, etc.)

• Ensure we have clear access to the turf

• If possible, give the area a quick rinse to remove loose debris

• Let us know about any specific problem areas or concerns

• Secure pets away from the service area for their safety and comfort

Remember, we're always here to answer any additional questions you might have about our services or artificial turf maintenance in general!